Shipping policy
Shipping Policy
Orders are processed in sequence and are estimated to begin shipping on or around 4-7 weeks This date reflects the initial fulfillment window and may be subject to slight adjustment.
Order Processing & Fulfillment
Once fulfillment begins, orders will be processed within 2–5 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery Timeframes
After shipment, orders typically arrive within 3–5 business days for standard delivery within the United States.
Delivery timelines are estimates and may vary depending on carrier conditions and destination.
Combined Orders
If your order includes multiple items, all products will ship together once available.
Order Updates
You will receive email updates regarding your order status, including confirmation and shipping notifications. Please allow up to 24 hours for tracking information to update once issued.
Delays
While every effort is made to adhere to the stated timeline, fulfillment and shipping dates are estimates and may be impacted by production, logistics, or carrier-related delays.
Incorrect Address
Please ensure your shipping information is accurate at checkout. Skin Protocol Rx is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once marked as delivered, Skin Protocol Rx is not responsible for lost or stolen packages. Please contact the carrier directly for assistance.
Client Care
For all inquiries, please contact:
info@skinprotocolrx.com
Kindly allow 24–48 business hours for a response.