Refund policy

Returns & Refunds

At Skin Protocol Rx, every product is crafted with intention and handled with care. Due to the nature of our formulations, we do not accept returns on opened or used products.

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Returns

Unopened and unused products may be returned within 30 days of delivery.

To be eligible for a return, items must be:

• Unopened

• Unused

• In their original packaging

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Refunds

Once your return is received and inspected, a refund will be issued to your original method of payment.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Shipping fees are non-refundable.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
support@skinprotocolrx.com

We will review and resolve the issue promptly.

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Final Sale

All opened or used products are considered final sale and are not eligible for return.

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Contact

For all return inquiries, please contact:
support@skinprotocolrx.com