Client Care

Frequently Asked Questions

Products

What makes Skin Protocol Rx different?
Our formulas are intentionally minimal and performance-driven. Each product is developed by a chemist, physician, nurse practitioner, and esthetician—ensuring every ingredient serves a purpose.

Are your products suitable for sensitive skin?
Our formulations are designed with balance and tolerance in mind. However, we recommend patch testing prior to use.

Are your products organic?
We prioritize high-quality, intentional ingredients selected for both performance and skin compatibility.

How should I incorporate these products into my routine?
We recommend a refined approach: cleanse, treat, hydrate. Each product is designed to integrate seamlessly into a simple, effective routine.

Orders

How long does processing take?
Orders are processed within 1–2 business days.

How can I track my order?
Once your order has shipped, you will receive a tracking number via email.

Can I modify or cancel my order?
Due to the speed of our fulfillment process, we are unable to guarantee order modifications once placed.

Shipping

Do you offer international shipping?
Yes, we ship internationally. Delivery times may vary depending on location and customs processing.

How long does shipping take?
Domestic orders typically arrive within 3–5 business days. International orders may take 7–14 business days.

Returns

Do you accept returns?
Returns are limited to unopened products within 14 days of delivery.

What if my product arrives damaged?
Please contact us within 48 hours of delivery at support@skinprotocolrx.com so we can assist.

Contact

How can I reach you?
For all inquiries, please contact:
support@skinprotocolrx.com

Kindly allow 24–48 business hours for a response.